Refund and Return Policy

If something is wrong with your order

If your order arrives damaged, faulty, incomplete, or is not what you ordered, email hello@morea-essential.com within 7 days of delivery with your order number and a photo.

We will replace the item or refund you in full, including the original delivery cost. You will not pay return postage in these cases.

If you change your mind

You may cancel and return an unopened product within 7 days of delivery for a refund of the product price.

The product must be unused, unopened, and with its seal intact, in a condition we can reasonably resell.

Return postage for a change of mind is paid by you, unless the law provides otherwise.

What we cannot take back

For hygiene reasons we cannot accept a return of a product that has been opened or used, unless it is faulty.

This does not affect your rights if the product is defective or not as described.

How to return something

Email hello@morea-essential.com first — please do not send anything back before we reply. We will confirm the return address and how to send it.

Pack the product so it is not damaged in transit, and keep your proof of postage until the refund reaches you.

How refunds are paid

Refunds go back to the payment method you used. We start the refund within 7 days of receiving the returned product, or of agreeing a refund where no return is needed.

How long it then takes to appear depends on your bank or card issuer.

Cancelling before dispatch

If your order has not shipped yet, email us and we will cancel it and refund you in full.