Shipping Policy

Where we ship

We currently ship within Thailand only.

If you are outside Thailand and would like to order, email hello@morea-essential.com and we will tell you whether we can arrange it.

Cost

Delivery cost is calculated at checkout based on your address, and is shown before you pay.

[CONFIRM: free delivery threshold, if any.]

Dispatch and delivery time

Orders are dispatched within [CONFIRM: N] business days. Orders placed at the weekend or on a public holiday are dispatched on the next business day.

Delivery within Thailand typically takes [CONFIRM: N-N] business days after dispatch, depending on your province.

These are estimates, not guarantees. Weather, public holidays and carrier delays can extend them.

Tracking

We email you a tracking number when your order is dispatched. If it has not arrived within [CONFIRM: N] business days of that email, contact us.

Wrong or incomplete addresses

Please check your delivery address before paying. If a parcel is returned to us because the address was wrong or nobody could receive it, we will contact you to arrange redelivery, which may cost extra.

Damage in transit

If your parcel arrives visibly damaged, photograph it before opening if you can, and contact us within 7 days. See our Refund and Return Policy.